Support Options Available to HawkSoft Customers Include:
Live Customer Service - Call HawkSoft's expert support staff as often as needed
Knowledgebase - Review recommended solutions to your questions at any time
HawkSoft Forums - Engage HawkSoft experts with questions, suggestions, and more
Email - Carry on a support dialog with HawkSoft CSRs via electronic mail
Support Ticket - Open a support ticket right away to get the service started immediately
Of all the great things about HawkSoft CMS, the greatest is the customer service. HawkSoft offers the best customer service in the industry—just ask our customers!
"HawkSoft staff is knowledgeable and courteous, the software is user-friendly making our agency more productive (especially with commercial accounts and reports), and the cost is affordable. Finally, a system that has been designed for insurance and doesn't hold your data hostage. It's no wonder why HawkSoft out performs its competitors. I wish I had switched sooner!"
- Elizabeth M., WA
"Everyone at HawkSoft is committed to delivering outstanding customer service - most have worked in agencies so they really know what is important to us as business owners, employers and agents. I always & wholeheartedly recommend HawkSoft to my agent friends."
- Claudia M., Everett, WA
"HawkSoft employees have been so helpful, personable & efficient. I really like it that most all HawkSoft people I've talked to understand things from an agency viewpoint."
- Leroy R., Nampa, ID
How can HawkSoft's Service benefit your agency?
- No calling in and taking a number. Speak with a knowledgeable and helpful HawkSoft Customer Service Representative (CSR) everytime you call.
- Most calls are answered immediately and resolved within minutes... the first time you call.
- HawkSoft CSRs are typically people from the insurance industry. They talk insurance language and possess the technical skills to help address your issues/concerns.
- We provide a completely non-scripted service. HawkSoft CSRs only ask the questions that actually apply to your scenario and we work with you to find the best solution to your individual question.
- Customer Service is unlimited with no additional fees. Call with any question about the program... How do I accomplish a task? Why is the program acting this way? We're here to help.
- We invest in hardware and software technologies like WebEx® and other Cisco® products to help facilitate quick and efficient solutions to your questions.
- HawkSoft directly employs all customer service staff, most working from our Aurora, Oregon office.