Career Opportunities

Providing an Industry Leading Customer Experience
By Employing Exceptional People

HawkSoft, Inc. was established in 1995 to provide automation tools for independent insurance agencies. Today, HawkSoft is a recognized leader in agency management systems vendors, providing user-friendly customer relationship management software to independent insurance agents throughout the United States.

HawkSoft prides itself on providing an industry leading customer experience by hiring exceptional people, providing an engaging, team oriented work environment with a commitment to work/life balance for our employees.

Customer Service Representative

Description

HawkSoft, Inc. is looking for Customer Service Representatives to join the team. Successful candidates will be trained to provide a variety of customer services to users of the HawkSoft Client Management System software. Responsibilities will include responding to support calls or e-mails from users of the CMS program. Such assistance will be for various user needs that might include:

  • - Training users on the use of the CMS program and its features
  • - Technical support of the CMS program and related third party software
  • - Technical support of the installation and configuration of the CMS program on networked computers

Skills Needed

Excellent candidates for the Customer Service Representative position will pride themselves on their professionalism, should be outgoing, personable, and have the following skills and related work experience:

  • - Customer Service Experience
  • - Excellent Troubleshooting and Problem Solving Skills
  • - Computer skills
  • - Insurance Industry Experience is a plus
  • - Call Center experience is a plus
  • - Excellent Communication skills
  • - Strong phone presence
  • - Multi-Tasking skills
  • - HawkSoft Client Management System experience is a strong plus

Rate of Pay

Based on experience - Full time position

How to Apply

Please send resume via email to jdunbar@hawksoftinc.com, fax to (503) 678-5079 or mail to HawkSoft, Inc., 22781 Airport Rd NE, Aurora, OR 97002.

"HawkSoft made the transition from our old system (which we had for 15 years) extremely easy. The file conversion & training went very smooth. The functionality of the system exceeded our expectations!"
- Pat L., OH


"We get downloads every day from our insurance carriers and the program is lightening fast... The program NEVER crashes and we have NO downtime. Our faxes and emails are imported directly into HawkSoft, our phone conversations are saved in HawkSoft, we email, print, and fax directly from HawkSoft too. The carriers download directly into HawkSoft. We just implemented a feature available with HawkSoft called Netphone. When a call comes in from a known client and is answered by our staff, HawkSoft IMMEDIATELY pulls up that client in the software."
- Pat E., TX